From opening your account to making withdrawals — we're with you every step of the way.
Select the category below that best matches your issue.
Issues with registration, login, password changes & profile settings
Questions about transactions via Mobile Pay, Nagad, Rocket, or bank transfer
Help with bonus claims, wagering requirements & promotional offers
Guide to betting rules, understanding odds, and live betting
Game rules, free spins usage & casino-related issues
App download, installation, updates & usage issues
Account security, two-factor authentication & suspicious activity
FAQs on ticket purchases, draw results & prize collection
Questions and issues can come up anytime when you're betting or gaming online — that's completely normal. Whether it's a forgotten password, a delayed deposit, a bonus term you're not sure about, or an app that isn't behaving, the 23bajee Help Center is here for exactly that. You can find answers on your own or connect directly with our support team.
23bajee built this Help Center with Bangladesh's millions of users in mind. Everything is explained in plain, clear language so that anyone — regardless of age or technical background — can quickly find a solution to their problem.
Please note: The 23bajee support team is available 24 hours a day, 7 days a week. For any urgent issue, reach out via Live Chat — you'll typically get a response within 2 minutes.
Opening a new account on 23bajee is straightforward — all you need is a mobile number, a password, and age verification. A few things to keep in mind though: each person is allowed only one account. Having multiple accounts can result in bonus cancellation and temporary suspension. Make sure to provide accurate information when registering.
If you forget your password, click "Forgot Password". An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes less than 3 minutes.
You can deposit at 23bajee using Mobile Pay, Nagad, Rocket, or bank transfer. The minimum deposit is just ৳200. In most cases, funds are credited to your account within 5 minutes. Bank transfers may take a little longer — typically 15 to 30 minutes.
If your deposit hasn't been credited, first take a screenshot of the transaction, then contact us via Live Chat. Providing the transaction ID will help our support team resolve the issue faster.
Withdrawing your winnings on 23bajee is straightforward. Log in to your account, go to the "Withdrawal" menu, enter the amount, and select your preferred payment method. Most withdrawals are completed within 15 minutes. You will need to complete KYC verification before your first withdrawal — it's a one-time process, and all future withdrawals will go through without any hassle.
If your withdrawal hasn't arrived within the expected timeframe, go to the "Transaction History" page and check the status. If it shows "Processing", wait a little longer. If it shows "Rejected", contact support.
💡 Helpful Tips: Before withdrawing, make sure your Mobile Pay or Nagad number is correctly saved in your account. Sending funds to the wrong number can be very difficult to reverse.
Last updated: Today at 9:00 AM
If your issue isn't resolved, contact our team directly. We're available 24/7.
A straightforward guide to the most frequently asked questions on 23bajee.
Click the "Register" button on the 23bajee homepage or go directly to the /register page.
Enter your mobile number, preferred password, and referral code (if you have one).
Enter the 6-digit OTP sent to your mobile in the designated field.
Registration complete. Log in now and claim your welcome bonus.
Log in to your 23bajee account and click the "Deposit" button.
Mobile Pay, Nagad, Rocket, or bank transfer — pick whichever works best for you.
Start from a minimum of ৳200. Send payment to the designated number.
Your balance is usually updated within 5 minutes. If not, let support know.
Complete KYC verification with your national ID before your first withdrawal.
Select the "Withdrawal" option from your account dashboard.
Enter the amount and confirm your Mobile Pay or Nagad number.
Funds are typically transferred to your mobile wallet within 15 minutes.
Visit the 23bajee promotions page to see all currently active offers.
Click on your preferred bonus and hit the "Claim" button.
Deposit the required minimum amount and the bonus will be credited automatically.
Once the required conditions are met, you can withdraw your bonus funds.
23bajee always puts user security first. Follow these simple tips to keep your account and funds safe.
Choose a password of at least 8 characters that includes numbers and special symbols. Avoid using common words or your date of birth.
No 23bajee staff member will ever ask for your password or OTP. If you receive such a request, report it to support immediately.
Always use the official 23bajee website or app. Stay alert for phishing sites.
Set a daily or weekly spending limit in advance. Visit our Responsible Gaming page to learn more.
Enabling SMS or email notifications for transactions lets you spot any unusual activity right away.
23bajee regularly offers new promotions — welcome bonuses, reload bonuses, cashback, free spins, and much more. Just make sure to read the terms before claiming any bonus.
Wagering requirement means you need to place a certain amount in bets before withdrawing your bonus. For example, a 10x wagering requirement on a ৳100 bonus means you must wager a total of ৳1,000.
Every bonus has an expiry date. Any unused bonus will be cancelled once it expires, so make sure to use it as soon as possible after claiming.
Answers to the most frequently asked questions are provided here.
If you can't find a solution on your own, our support team is always ready to help.
For the fastest resolution, use Live Chat. Our agents typically respond within 2 minutes.
Active 24/7For detailed issues, reach us by email. Attaching screenshots or supporting evidence helps us resolve your case faster.
support@23bajee.betAnswers to common questions are available on our detailed FAQ page — you'll often find what you need right there.
View FAQ →